Refund and Returns Policy

Refund & Returns Policy

At Reggenex Labs, customer satisfaction is important to us. Due to the hygienic and personal nature of cosmetic and hair care products, we are unable to accept returns on opened or used items.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

• Opened or used cosmetic products
• Hair and beard care products that have been opened
• Products with damaged or missing original packaging caused after delivery

Damaged or Incorrect Orders

If your order arrives damaged, defective, leaking, or incorrect, please contact us within 48 hours of delivery with clear photos of the issue.

Our support team will review the issue and provide a suitable resolution where applicable.

Order Issues

If you experience any issues with your order, shipping, or delivery, please contact our support team and we will do our best to assist you promptly.

Refund Eligibility

Refunds or replacements may be considered in cases involving:

• Incorrect items received
• Damaged products during transit
• Lost shipments confirmed by the courier

Shipping Costs

Shipping costs are non-refundable unless the issue was caused by an error on our side.

Need Assistance?

For refund, return, or order support inquiries, please contact us through our official website contact page.